SharePoint Application Blog

Outside Purchase vs. In-house Development for SharePoint Helpdesk Software

helpdesk softwareWhat does a company need to focus on to be successful? In the most basic sense, it needs to look at what it does best in its sector. If a business provides excellent repair services, it can work to improve that process through iteration and pre-emptive design. It shouldn’t start offering to build custom products from scratch, however, as such a shift would be well outside of the company’s purview. In the same way, those who use Microsoft SharePoint are often not the most qualified to actually develop applications on that kind of software.

In the realm of helpdesk software, especially those based within the SharePoint architecture, there are not many companies that could take on the development process from inception to implementation. Relying on an outside SharePoint application development company can be absolutely necessary in getting a business’s helpdesk up and running. There are many reasons to consider purchasing a SharePoint application, ranging from resource management to feasibility.

The (Hidden) Costs for Helpdesk Software Development

Not many businesses understand how much it actually takes to fully develop a SharePoint-based system. Microsoft SharePoint is intuitive to use, but still takes experience to manipulate it out of the box. Furthermore, molding it into usable helpdesk software that fits a company’s specific needs takes much more than a passing knowledge of the architecture.

The costs of in-house development grow quickly. These costs include paying staff programmers for their time and skill, as well as taking them off other projects. Also needed are workstations to code the application and quality assurance testing to iron out any bugs. There are implementation, on-going support, and upgrade costs. Every step of this process takes time, people power, and money—three valuable resources that could be saved through working with an experienced SharePoint application company.

An outside company whose business is developing SharePoint applications will continue to develop, upgrade, enhance, and support its applications.

Reasons to Work with SharePoint Helpdesk Software Development Company

When it comes down to brass tacks, working with a skilled outside company contributes major boons to businesses looking to implement helpdesk software, including:

  • helpdesk softwareCompanies do not have the technical expertise to develop for SharePoint:
    • Software development is a very particular skill, one that few companies that use SharePoint have on staff;
    • Being able to offload helpdesk software development to another group allows a business to focus on its strengths.
  • Time becomes a major factor for outsourcing:
    • A quick turnaround to getting a helpdesk service allows for faster uptime on the overall process and proper IT benefits for employees and customers alike.

     

 
Crow CanyonScott Restivo has worked in the IT industry for over 20 years. A certified systems engineer, with CNE, MCSE, and CCNA designations, he consulted to major corporations and the military …read more

Creative Commons Attribution: Permission is granted to repost this article in its entirety with credit to Crow Canyon Software

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