IT Help Desk Software- Crow Canyon Software

IT Help Desk Software

IT Help Desk Software

Optimize IT Staff Efficiency and Improve Service Levels

Challenge

IT Help Desk Application SoftwareAutomate tracking of IT Help Desk support incidents and requests with an application that end-users will actually use and your staff will embrace, at a price management will accept.

Solution

Crow Canyon Service Request is a powerful, yet simple and efficient, way to automate tracking and management of IT help desk support requests.

  • High user acceptance
  • Easy-to-use, yet full featured, technician interface
  • Value-based pricing with high ROI

Installs in minutes, deploys quickly, and scales to meet the needs of your organization. Part of our ITIL for small to medium organizations solution.

  • IT Support Incidents
  • Hardware and Software requests
  • Configuration change requests
  • Password / email requests
  • New user setup
  • Website change requests
  • Client / Customer Support
  • Application defect tracking
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Crow Canyon Software Service Request Overview

More Productivity from your Existing Investment

  • Leverages functionality
  • Integrates so that you can coordinate support resources, schedule appointments and assign tasks.
  • Easy to use, install and deploy your IT Help Desk Software, no new software or hardware required!

Capture Incidents from Many Sources

  • New tickets submitted
  • Convert emails to tickets automatically

Flexible to Support your Existing Processes

  • Flexible forms with customizable fields, look and feel
  • You control routing, notifications and communication
  • Approvals based on category and type of request
  • Include existing forms and links to policies

Improve Incident Resolution Productivity

  • From within a work-order, your staff can:
    • Access a knowledge base
    • View hardware, software, capacity and updates information
    • Schedule appointments

Measure and Track Service

  • Full reporting works with Excel, Access and other reporting tools
  • Full incident tracking, time tracking and tracking by project
  • Report on service levels and automatic escalation
  • Satisfaction surveys linked to at completion of request

Contact Us to book a live online SharePoint application demonstration – we can create a custom combination of applications for you!

Extend our SharePoint Applications with Add-On Modules

SharePoint Mobile Option

Access Crow Canyon Software SharePoint applications from any SmartPhone – such as iPhone, Android, Blackberry, also iPads...more

SharePoint Dashboards and Reporting

Extend Crow Canyon Software SharePoint applications to deliver dynamic dashboard information and advanced reporting...more

SharePoint Service Level Agreements

Define and implement Service Level Agreements (SLAs) to ensure prompt and accurate responses...more

Outlook Plugin

With the Crow Canyon Plugin for Microsoft Outlook, users can create a ticket in SharePoint, convert an email to a ticket...more