IT Help Desk Software
IT Help Desk Software
Optimize IT Staff Efficiency and Improve Service Levels
Automate tracking of IT Help Desk support incidents and requests with an application that end-users will actually use and your staff will embrace, at a price management will accept.
Crow Canyon Service Request is a powerful, yet simple and efficient, way to automate tracking and management of IT help desk support requests.
- High user acceptance
- Easy-to-use, yet full featured, technician interface
- Value-based pricing with high ROI
Installs in minutes, deploys quickly, and scales to meet the needs of your organization. Part of our ITIL for small to medium organizations solution.
- IT Support Incidents
- Hardware and Software requests
- Configuration change requests
- Password / email requests
- New user setup
- Website change requests
- Client / Customer Support
- Application defect tracking
Crow Canyon Software Service Request Overview
More Productivity from your Existing Investment
- Leverages functionality
- Integrates so that you can coordinate support resources, schedule appointments and assign tasks.
- Easy to use, install and deploy your IT Help Desk Software, no new software or hardware required!
Capture Incidents from Many Sources
- New tickets submitted
- Convert emails to tickets automatically
Flexible to Support your Existing Processes
- Flexible forms with customizable fields, look and feel
- You control routing, notifications and communication
- Approvals based on category and type of request
- Include existing forms and links to policies
Improve Incident Resolution Productivity
- From within a work-order, your staff can:
- Access a knowledge base
- View hardware, software, capacity and updates information
- Schedule appointments
Measure and Track Service
- Full reporting works with Excel, Access and other reporting tools
- Full incident tracking, time tracking and tracking by project
- Report on service levels and automatic escalation
- Satisfaction surveys linked to at completion of request
Contact Us to book a live online SharePoint application demonstration – we can create a custom combination of applications for you!