IT Help Desk Software
IT Help Desk Software
Optimize IT Staff Efficiency and Improve Service Levels
Challenge
Automate tracking of IT Help Desk support incidents and requests with an application that end-users will actually use and your staff will embrace, at a price management will accept.
Solution
Crow Canyon Service Request is a powerful, yet simple and efficient, way to automate tracking and management of IT help desk support requests.
- High user acceptance
- Easy-to-use, yet full featured, technician interface
- Value-based pricing with high ROI
Installs in minutes, deploys quickly, and scales to meet the needs of your organization. Part of our ITIL for small to medium organizations solution.
- IT Support Incidents
- Hardware and Software requests
- Configuration change requests
- Password / email requests
- New user setup
- Website change requests
- Client / Customer Support
- Application defect tracking
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Crow Canyon Software Service Request Overview
More Productivity from your Existing Investment
- Leverages functionality
- Integrates so that you can coordinate support resources, schedule appointments and assign tasks.
- Easy to use, install and deploy your IT Help Desk Software, no new software or hardware required!
Capture Incidents from Many Sources
- New tickets submitted
- Convert emails to tickets automatically
Flexible to Support your Existing Processes
- Flexible forms with customizable fields, look and feel
- You control routing, notifications and communication
- Approvals based on category and type of request
- Include existing forms and links to policies
Improve Incident Resolution Productivity
- From within a work-order, your staff can:
- Access a knowledge base
- View hardware, software, capacity and updates information
- Schedule appointments
Measure and Track Service
- Full reporting works with Excel, Access and other reporting tools
- Full incident tracking, time tracking and tracking by project
- Report on service levels and automatic escalation
- Satisfaction surveys linked to at completion of request
Contact Us to book a live online SharePoint application demonstration – we can create a custom combination of applications for you!
