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IT Help Desk for SharePoint & Office 365
Leading Help Desk for the SharePoint and Office 365 Platforms
New emails sent to the Help Desk are converted to tickets; subsequent emails are linked to the ticket.
Integrate with Asset Management
Designed to easily integrate with Crow Canyon’s Asset Management for SharePoint and Office 365, if you need assets linked with a ticketing system.
Build-your-own set of KB articles for user self-service or easy staff reference.
Employee or Customer Support
Internal Help Desk? External Customer Support? The system can be used for either or both.
Mobile Device Support
Access tickets, make changes, respond to users, close tickets and more from smartphone or tablet.
Automatic Ticket Routing
Sends ticket to the correct person or group for handling, speeds resolution.
Uses standard SharePoint utilities as well as custom administrative interface for ease in configuring and maintaining system.
Reporting and Dashboards
Visual displays of ticket status, assignment, quantity, priority, overdues, and more. Use built-in reports or create your own.
Keeps everyone involved informed and up-to-date. Easily configured for your needs.
Addin to Outlook available to send emails to the help desk, link emails with tickets, or create new tickets from Outlook.
Sub-tasks and Parent/Child
Tickets and tasks can be linked and set up in a parent/child relation to group associated activities together.
Work Log and Time Tracking
Record of who did what and for how long, so as to keep everyone up-to-date on ticket activity as well as provide stats for reporting.